Knowledge Base

How Can I Retrieve My Login for Tru2go?

Please give us a call at 800-822-0382 to retrieve your Online Banking or Tru2Go log in credentials. If you have an email address on file, you can also use the Forgot Login feature. Our Tru2Go app supports face & finger print recognition login on supported devices. To turn these on, navigate to the gear icon in the top right of the ‘More’ menu. Members with joint owner roles on deposit and loan accounts would be able to see/access their accounts in the Tru2Go app on the Accounts page. Some accounts you can see but not access or withdraw/deposit funds.

How Do I Sign Up for Digital Banking?

The first time you login to digital banking from the website or our Tru2Go mobile app, select ‘Sign Up’ and complete the registration form.

• Create a username and password.
• Enter your member number and answer some security questions with information that matches what you entered on your application.

If you need help acquiring your member number, please call 800-822-0382.

What Can I Do in Digital Banking?

Visit our digital banking page to learn more about the features and capabilities, including demos, you will have at your fingertips when you sign up. If you don't remember or can't locate your member number call us at 800-822-0382.

Why Won’t the App Connect to My Bank Account?

You will need to contact one of our member service representatives. We may need to update your PIN/account number log-in information.

What Types of Accounts Can Be Viewed With Online Banking?

You can access any one of your Truliant accounts with Online Banking. 
With Online Banking, you can view your account history, make online transfers, access Bill Pay & eStatements...and more! All from the comfort of your own home.

To learn more about the convenience of banking online, please refer to our Online Banking page.

If I Change My Password in the Tru2Go App, Do I Also Have To Change It on My Computer?

Yes, you should change it on your computer. You should receive a failed login attempt if you use your old password.

I forgot my PIN number.

To reset your Personal Identification Number, PIN, call us at 800-822-0382.