Knowledge Base
Do You Need to Verify a Transfer?
How Long Does It Take To Verify a Deposit?
Deposit times vary depending on when and how you make them. Review our Funds Availability Policy to determine when you can withdraw funds.
Can I Cancel a Money Transfer That Is Currently in Progress?
You can place a stop payment on a check ($25 fee) through the following channels:
- Online Banking or Tru2Go® mobile app
- At a branch
- Call us at 800-822-0382
Cancelling an electronic money transfer is possible but it depends on the status of the transaction.
Call us at 800-822-0382 to find out if a particular money transfer can be stopped.