Frequently Asked Questions About Your New Truliant Credit Card
What?
We’ve partnered with a new card provider to bring you an improved credit card experience. As part of this change, your new Truliant credit card includes a new card number. Joint and authorized users will also receive new, unique card numbers from the primary cardholder.
This update enables us to deliver enhanced technology, stronger fraud protection, and a smoother rewards experience—while maintaining all the great benefits you already enjoy.
When?
You will receive a new credit card in late March, however, you will not be able to activate the new card until April 13. Please keep your new card in a safe place until then. Your current card will remain active through April 12.
Due to system maintenance, credit card accounts will be inaccessible through online banking from April 9 through April 14, 2026, and will be available again on April 15, 2026.
Who will be impacted?
All consumer and business members who currently have a credit card will be receiving a new card in the mail with a new card number. Joint and authorized users will also receive new, unique card numbers, different from the primary cardholder.
New Credit Card FAQs
- Late March – Receive new Credit Cards
- April 12 – Final day to use current card
- April 13 – First day to activate new card
- April 9-14 – No access to credit card information, although card can still be used and rewards points will still accumulate if applicable
- April 15 – Regain access to your credit card information through Truliant online banking
- May 1 – Re-register new rewards card in online banking for access to rewards
No. All cardholders, including joint and authorized users, will receive new cards with new, individual card numbers. Members will begin receiving their new cards in late March. The following is the activation schedule:
- APRIL 12 – LAST DAY TO USE CURRENT CARD
- APRIL 13 – ACTIVATE NEW CREDIT CARD
You will receive your new card in late March. You should keep these cards in a safe place until the activation date of April 13.
Yes, all balances from your previous card will transfer to the new card upon activation.
Starting April 13, simply call the activation phone number printed on the sticker of your new credit card from the primary phone number on your account: 800-631-3197.
Not from February 13 - April 30. Beginning May 1, if you request a card limit increase you will be required to apply for one of the new credit card options.
If you have a lost or stolen card, please reach out to Truliant at 800-822-0382.
Rewards Card FAQs
Good news! All of the same benefits you love from your credit card will stay the same. Unredeemed points will not appear in the first cardholder statement; however, they will be reflected correctly in your May statement. There will be no loss of points and no interruption in rewards being earned.
Please make note that you will see a statement message in February directing you to redeem your points, but you do not have to do so. They will carry over to the new card.
Continue to access and redeem your rewards points through April 8, 2026, through your online banking.
Please note that you will not be able to view your credit card rewards through online banking from April 9 to May 1, 2026, due to system maintenance.
Beginning May 1, a one-time registration will be required when you access the rewards site. You will continue to access rewards through Online Banking by clicking 'Credit Card', selecting your card from the Account Summary page, and then selecting 'Rewards.'
Online Banking Card Access FAQs
Yes, you can continue accessing your credit card information in online banking through 11:59 p.m. ET April 8, 2026. However, during the timeframe of April 9-April 14, there will be no access to see balances/transactions, rewards, make a payment or recurring transactions due to system maintenance. You can access your account again on April 15, and you will be able to access your rewards points again on May 1.
Please note, the first time you log in, you will need to re-register your new card in online banking by accepting terms and conditions, then entering and verifying the card number.
Statements FAQs
You will need to re-enroll in eStatements. You can do this beginning April 15.
Please note if you have rewards, your points calculations will appear incorrect on your April statement, but will be corrected on your May statement. You will not lose any rewards points even if they do not appear correctly on your statement.
No, there will be no interruption in receiving your statement. Statement cycles will also remain the same.
Please note that if you have rewards, your points calculations will not appear on your April statement, but will be corrected on your May statement.
Payments FAQs
Continue to make your payments online, by phone or in the branch as normal through April 9. You will not have access to make payments online, by phone or in the branch between April 9 and April 14. Beginning April 15, you will use the new mailing address: PO Box 71050, Charlotte, NC 28272-1050, if paying by mail. Please be sure to update the address with any reoccurring online banking provider.
Late fees will not be assessed through June 21, 2026.
Any automatic or recurring payments will need to be re-entered in online banking beginning April 15.
The previous card provider will forward the payments via FedEx once a week to the new card provider for up to 60 days to the following address:
PO Box 6125 Lakeview Rd. Ste 800
Charlotte, NC 28269
The payment will no longer be forwarded to the new card provider and will be returned back to the cardholder.
Contact Us
If you have questions regarding your new card, feel free to reach out to us at 800-822-0382.