Huricane Relief for Members
Locate a Truliant branch or ATM
Relief Efforts
We are committed to helping those impacted by Hurricane Helene get back on their feet. We will update this page often to share more as we receive additional details. Many groups are coordinating relief efforts, here are some resources where you can find assistance and information.
Additional Resources
If you have been impacted by damage from the storm, you may need to contact your insurance company to file a claim, apply for federal assistance if you live in a declared disaster area, or hire someone to complete repair work. You can also begin preparing for receipt of funds from your insurance claim by reviewing your loss draft packet which contains contact information for assistance with the claim process.
Truliant Foundation
The Truliant Foundation is providing support to communities in affected areas who are in need. For example, the Foundation is supporting the following organizations with relief supplies and financial donations:
Supply Drives and Distribution
Forsyth County Sheriff’s Office
Mecklenburg County Sheriff’s Office
Greensboro YMCA
Miracle Hill Ministries in Greenville, SC
Carolinas Credit Union Foundation Disaster Relief Fund
If you'd like to assist with these ongoing efforts, you can donate here: https://www.truliant-foundation.
Hurricane Helene FAQ's
Q. Will there be any relief on loan payments or fees for affected members?
A. We will assess each member's situation individually as we are contacted related to fees and emergency relief options. Please contact us at 800-822-0382 or visit your nearest branch.
Q. How do I file claims for property damage or loss related to the hurricane?
A. Residents and business owners who sustained losses in the FEMA-designated areas can begin applying for assistance at www.DisasterAssistance.gov, or by calling 800-621-FEMA (3362) from 7:00 A.M – 11:00 P.M. daily, or by using the FEMA App. Anyone using a relay service, such as video relay service (VRS), captioned telephone service or others, can give FEMA the number for that service.
For additional federal assistance resources, visit:
North Carolina Local Information
- FEMA Region 4
- Financial Assistance After a Disaster | USAGov
- N.C. Department of Public Safety (NCDPS)
- NC Division of Emergency Management
- North Carolina 211
- North Carolina Office of the Governor
- North Carolina State and Local Level Referrals
- North Carolina Voluntary Organizations Active in Disaster
- FEMA Region 4
- South Carolina Emergency Management Division
- South Carolina Office of the Governor
- South Carolina State and Local Level Referrals
- DisasterAssistance.gov
Q. What if I lost my job as a result of the hurricane?
A. People in the affected counties who are unemployed as a direct result of Hurricane Helene may be eligible for unemployment benefits under the Disaster Unemployment Assistance (DUA) program. Business owners and self-employed individuals affected by the storm may also qualify for benefits. Visit NC Division of Employment Security for more information or to apply.
Q. How can I get a new debit card?
A. If you're able to visit one of our branches, we will be able to instantly issue a new card to you. If you are unable to visit a branch, we can order a new card for you by calling us at 800-822-0382
Q. How can I order checks?
A. You can order checks in Online Banking, through our app, in one of our branches or by calling 800-822-0382.
Q. How will Truliant communicate updates to affected members regarding services available and support?
A. We will update our website regularly as we receive additional details.
Q. How can I stay safe from potential scams at this time?
A. Regrettably, there are individuals who may exploit those affected by disasters. A frequent scam in home repairs involves someone arriving at your home and offering their services. They typically request payment in advance to buy materials, but after you pay, they fail to return. Stay cautious of any demands for upfront payment. Before engaging anyone, be sure to verify their references, insurance, and licenses.
Q. What initiatives is Truliant involved in to support the affected communities during recovery?
A. The Truliant Foundation has committed over $50,000 towards foods and resources in Western NC and other impacted areas, including 16,000 bottles of water to Miracle Hill Ministries in Upstate SC and to the Carolina's Credit Union Foundation Disaster Relief Fund. We are also providing financial support to our employees in affected communities who are without power and basic necessities. We will continue working with our organizational and non-profit partners to provide meaningful support to help these communities.