Truliant Revises Branch Schedule Following Stay At Home Orders
(WINSTON-SALEM, N.C.) March 26, 2020 – In response to an increasing number of stay-at-home orders to curb the spread of COVID-19, Truliant Federal Credit Union will limit branch operating hours to by appointment only at all Charlotte, N.C. locations starting Thursday and effective Monday, March 30 at all other locations.
The orders allow industry sectors deemed critical, including credit unions, to remain open.
Starting today at greater Charlotte area locations, including McAdenville – and Monday, March 30 at all Truliant locations – the credit union will offer lobby hours by appointment only Monday-Thursday from 8 a.m. to 5:30 p.m. and Friday from 8 a.m. to 6 p.m.
Appointments will be confirmed the day prior and are available for account openings, loan applications, loan closings, and other service requests needing in-person assistance. All Truliant drive-thrus will continue with normal hours and offer teller transactions. The credit union has suspended Saturday hours.
“Truliant is taking proactive steps to ensure continuous service,” said Chris Murray, senior vice president of member experience. “We’re here to talk, stay connected and support our members. We encourage them to reach out and speak to us about anything.”
Truliant is committed to providing members with various ways to conduct business. It’s Contact Center is staffed for immediate member assistance at 800-822-0382 with standard operating hours; Monday through Thursday 8:00 a.m. - 5:30 p.m., Friday 8:00 a.m. - 6 p.m., and Saturday 9 a.m. - noon. For a current list of branch hours, visit Truliant.org/HealthUpdates.
The orders allow industry sectors deemed critical, including credit unions, to remain open.
Starting today at greater Charlotte area locations, including McAdenville – and Monday, March 30 at all Truliant locations – the credit union will offer lobby hours by appointment only Monday-Thursday from 8 a.m. to 5:30 p.m. and Friday from 8 a.m. to 6 p.m.
Appointments will be confirmed the day prior and are available for account openings, loan applications, loan closings, and other service requests needing in-person assistance. All Truliant drive-thrus will continue with normal hours and offer teller transactions. The credit union has suspended Saturday hours.
“Truliant is taking proactive steps to ensure continuous service,” said Chris Murray, senior vice president of member experience. “We’re here to talk, stay connected and support our members. We encourage them to reach out and speak to us about anything.”
Truliant is committed to providing members with various ways to conduct business. It’s Contact Center is staffed for immediate member assistance at 800-822-0382 with standard operating hours; Monday through Thursday 8:00 a.m. - 5:30 p.m., Friday 8:00 a.m. - 6 p.m., and Saturday 9 a.m. - noon. For a current list of branch hours, visit Truliant.org/HealthUpdates.